At pinas99, protecting the personal information of every Filipino member is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have over your own information. Please read through this page carefully before registering or using any part of the platform.
When you register an account on pinas99, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement for gaming activity, and ensure that your account is linked to a real, verifiable individual. Without this information, we are unable to create or maintain a member account for you.
We also collect payment-related information when you make a deposit or request a withdrawal, such as your GCash number, Maya account details, or local bank account information. This data is used solely to process your transactions and to verify that funds are being sent to and received from accounts that belong to you. pinas99 does not store full card numbers or sensitive payment credentials beyond what is necessary to complete a transaction.
If you contact our support team, we may collect the content of your messages, your account details, and any supporting documents you provide to help resolve your query. This information is retained for a reasonable period to allow us to follow up on open cases and to maintain a record of how member concerns were handled. You can visit the FAQ page for answers to common questions before reaching out to support.
When you access pinas99 through a mobile browser or any other device, our platform automatically collects certain technical information about your session. This includes your IP address, device type, operating system, browser version, the pages you visit within the platform, the time and duration of your sessions, and the actions you take while logged in. This data helps us understand how members use the platform so we can improve performance, fix technical issues, and deliver a better mobile experience for Filipino users.
We also use cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure that the platform functions correctly across visits. These are functional cookies that are necessary for the platform to operate as intended. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks.
Betting and gaming activity data — including the bets you place, the markets you access, the amounts wagered, and the outcomes of your activity — is recorded as part of your account history. This data is used to calculate your balance, process withdrawals, apply promotions correctly, and support responsible gaming monitoring. You can review your activity history at any time through your account dashboard after logging in at Login.
The personal data we collect is used to operate your account, process deposits and withdrawals in Philippine pesos, deliver the sports betting and gaming services you have signed up for, and communicate with you about your account activity. We may also use your contact details to send you information about promotions you are eligible for, updates to platform features, or important notices about changes to our policies. You can manage your communication preferences through your account settings.
pinas99 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All such providers are required to handle your data securely and in accordance with applicable data protection standards.
In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or if disclosure is necessary to comply with our legal obligations. We will only disclose the minimum amount of information required and will notify you where we are legally permitted to do so. For more details on how your data is protected, please review our Terms and Conditions.
As a registered member of pinas99, you have the right to request a copy of the personal data we hold about you at any time. If you believe that any of your information is inaccurate or out of date, you can request that it be corrected by contacting our support team with the relevant details. We will process correction requests promptly and confirm once the update has been made to your account record.
You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data may need to be retained for a minimum period to comply with financial record-keeping requirements or to resolve any outstanding disputes related to your account. We will inform you of any such retention obligations when processing a deletion request.
To exercise any of your data rights, please contact the pinas99 support team directly using the email address listed in the contact section below. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process. If you have general questions about your account or the platform, the FAQ page is a good starting point.
pinas99 takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Account data is stored on secured servers, and sensitive information such as passwords is stored in an encrypted format. We regularly review our security practices to ensure they remain effective against evolving threats.
Your personal data is retained for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. We do not retain personal data for longer than is necessary for the purposes for which it was collected.
If you have concerns about the security of your account or suspect that your personal information has been compromised, please contact our support team immediately so we can investigate and take appropriate action. You are also encouraged to use a strong, unique password for your pinas99 account and to avoid sharing your login credentials with anyone. For guidance on keeping your account secure, visit the FAQ page.
pinas99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered members through the platform or by email, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how your data is being handled.
Continued use of the pinas99 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options, including the closure of your account and the handling of any remaining balance.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the full set of rules and commitments that govern your use of the pinas99 platform. If you have any questions about this policy or how your data is used, please reach out to our support team at the contact details provided below.
If you have any questions about this Privacy Policy or want to exercise your data rights, the FAQ page covers the most common queries from Filipino members. For anything not covered there, you can reach the pinas99 support team directly using the contact details below.